Legal
Terms of hire
These terms apply when you enquire about or hire a chauffeur-driven vehicle from LIMOS AND CARS LIMITED (09642106), trading as Limos & Cars. They sit with any written quote we send you. If a confirmed quote and these terms conflict, the confirmed quote prevails on price, hours, vehicle and pickup.
Enquiries are not bookings
The website form is a request. A hire is confirmed only when we accept it in writing (including email) and, where we have asked for it, a deposit or balance is agreed. Until then either side may decline.
The quote
We price the job, not the kerb: the figure we confirm in writing is the figure we invoice, unless you change the job (extra hours, extra miles, a different car, extra waiting, or a change of route) or a cost arises that we could not reasonably know when quoting (for example congestion, parking or venue fees that the venue imposes on the car). We do not publish a price list on this Site; rates are given for the day and the car you ask for.
The car
The vehicle on the confirmation is exclusive to your booked hours. It is not finishing another job in those hours. If the named car becomes unavailable (mechanical failure, damage, or a force we cannot control) we will offer an equivalent car from the fleet or a full refund of sums paid for that hire. Manufacturer names describe the class of car; exact year, colour and interior are as viewed or as described in the confirmation.
Your obligations
You must give a working mobile number, a clear pickup point, and passenger numbers that fit the car. Stretch limousines and saloons are not nightclubs: no smoking, no illegal drugs, no damage. You are responsible for reasonable repair or valeting beyond ordinary use if the party causes it. Seatbelts must be used. The chauffeur may refuse to start or continue a journey if it would be unsafe or unlawful.
Waiting, overtime, airports
Airport collections include a waiting allowance as stated on the quote. Extra waiting and overtime are charged as stated on that quote, or if the quote is silent, as we confirm before the extra time is used where it is practical to do so. Flight numbers help us watch delays; they do not by themselves extend the booking without agreement.
Cancellation
How to cancel, and any fee, are as set out in the written quote or confirmation. If the quote does not set a scale, contact the house as soon as the day changes — wedding and Ascot dates are often not reusable. We do not invent a cancellation tariff on this page.
Complaints
Write to bookings@limoandcarhire.co.uk or call 020 8988 0004. Governing law: England and Wales.